Frequently Asked Questions

Your Questions,

Honestly Answered.

Everything you need to know before we begin working together.

BOOKING & GETTING STARTED

The process begins with a conversation. Reach out via our Contact page, WhatsApp, or Email to tell us about your event, the date, the occasion, and what you are envisioning.

We will arrange an initial consultation, complimentary for all new clients, to understand your vision in detail. Following the consultation, we will prepare a bespoke proposal and quotation. Once you are happy to proceed, a signed service agreement and your 30% booking deposit confirm the booking.

For weddings, we recommend booking a minimum of two to three months in advance. For popular dates, particularly weekends in the dry season (May to November), we encourage booking as early as possible, as dates can fill several months ahead.

For corporate events and private celebrations, a minimum of four to six weeks is advisable for standard events. For large-scale or highly customized events, allow at least two to three months.

If you have a shorter timeline, please reach out regardless. We will always do our best to accommodate where possible.

Yes. Our first consultation is always complimentary. We use this time to listen to your vision, understand your needs, and begin developing a sense of the design direction. There is no obligation to proceed following the consultation.

Yes. We design and deliver events across Timor-Leste, including destinations such as Atauro Island, Dare, Baucau, and beyond.

Out-of-Dili events may be subject to additional travel, accommodation, and logistics fees, which will be clearly outlined in your bespoke quotation.

SERVICES & CUSTOMIZATION

Absolutely. Every event and every client is different. We do not offer fixed, pre-packaged services, every proposal is built around your specific needs, venue, vision, and budget.

During the consultation, we will discuss the scope of work in detail and tailor a proposal that reflects exactly what your event requires.

We design and style a wide range of occasions, including:

  • Wedding ceremonies & wedding receptions
  • Pre-wedding photoshoot concept design
  • Birthday celebrations and milestone events
  • Corporate events, galas, and product launches
  • Private dinners and intimate gatherings
  • Home dècor styling and interior refresh

If your occasion is not listed here, please ask. We are always open to new creative challenges.

Yes. Floral design and installation is a core part of our wedding and event styling services. We design and source florals for ceremony arches, reception centerpieces, bridal tables, hanging installations, aisle styling, and feature pieces.

Floral selections are made in collaboration with you during the design process, informed by your palette, theme, and seasonal availability.

Yes, and we are proud to do so. Timorese heritage, including Tais textiles, traditional motifs, and cultural ceremony elements, can be beautifully integrated into both contemporary and traditional event designs.

Cultural integration is always done with care and respect. We work closely with clients to ensure that heritage elements are represented meaningfully, not superficially.

Yes. Our pre-wedding concept design service creates a full visual concept for your photoshoot before the camera arrives, including digital mood visualization, location direction, wardrobe guidance, prop and styling brief, and shot list curation.

This service can be booked independently of our event styling services, or as part of a broader wedding design package.

DESIGN PROCESS & COLLABORATION

Our process moves through five stages: Consultation, Concept Development, Design & Planning, Execution & Setup, and Final Experience Delivery.

At every stage, we keep you informed and involved. You will see and approve the concept before any purchasing begins, and you will receive a clear project plan with milestones so you always know what is happening and what comes next.

A full description of each stage is available on our Design Process page.

As involved as you wish to be. Some clients enjoy being closely involved in every decision, reviewing fabric samples, approving floral selections, visiting the venue during setup. Others prefer to share their vision at the start and trust us to bring it to life with full creative latitude.

We adapt our working style to yours. What we always ask for, at minimum, is clear communication and timely feedback at key approval stages.

Minor adjustments can typically be accommodated without additional cost if raised before the production stage begins.

Significant changes to the design brief after the concept has been approved and production has begun may require a revised quotation and could affect the project timeline.

We encourage all clients to take their time during the concept approval stage, it is the right moment to ask questions, request adjustments, and ensure the design truly reflects their vision.

PRICING & PAYMENT

All pricing is bespoke and based on the specific scope of your event: the type of event, the number of guests, the venue, the design complexity, and the services required.

Following your initial consultation, we will prepare a clear, itemised quotation that reflects exactly what your event requires. There are no hidden costs. Every line item is tied to a specific design decision you have reviewed and approved.

Payment is structured in three installments:

  • 30% Booking Deposit, due upon signing the service agreement. This confirms your date and initiates the design process.
  • 40% Production Payment, due approximately 2–3 weeks before your event. This covers procurement of materials, florals, and event items.
  • 30% Final Payment, due within 3 business days following event completion.

Payments may be made by bank transfer or cash. Bank transfer details are provided in your service agreement. All payments should reference your booking reference number.

Please note that your date is not secured until the 30% deposit and signed agreement have been received.

Our pricing reflects the true cost of delivering high-quality, bespoke event design: skilled labour, quality materials, professional-grade equipment, and careful logistics.

We are always willing to discuss how the scope of work can be adjusted to meet a specific budget, but we do not compromise on the quality of our work or the materials we use.

If budget is a consideration, share it with us during the consultation. We will design the best possible event within what you have.

ON THE DAY & AFTER

For all wedding and premium events, DGS personally oversees the setup and is present for the final review before doors open.

For all events, a senior member of the DGS team will be present throughout setup, and available on-call during the event itself to manage any design-related matters that may arise.

Setup times vary depending on the scale and complexity of the event. Your event coordinator will confirm the specific setup schedule in your run-of-show document, issued approximately one week before your event.

For most weddings, our team arrives between 2–4 hours before the ceremony or reception begins. We will always confirm access requirements with your venue in advance.

Yes. DGS Event Creator & Dècor retains the right to photograph all design work for our own portfolio, website, and promotional use.

Clients who wish to prevent any public use of their event images must request this in writing at the time of booking.

All equipment, dècor props, vessels, stands, linens, and installations remain the property of DGS Event Creator & Dècor unless otherwise agreed in writing.

Our team will collect all items following the event. A signed inventory checklist is completed at setup to document all items placed in the venue.

Any items that are missing, damaged, or removed without authorization following the event are subject to our Equipment & Props Liability Policy (see Terms & Conditions, Article 8).

Have a question that isn’t answered here? We welcome you to reach out directly via our Contact page or WhatsApp at (+670) 78255533.